Shipping policy
Shipping Policy – THÉ LÙSTRÉN
Order Processing
All orders are processed within 4-5 business days after confirmation. Orders are not processed on Sundays or public holidays.
International Shipping Orders
For International Shipping Orders, separate Terms & Conditions apply. Customers interested in placing an international order are kindly requested to contact us directly before making a purchase. Please message us to discuss shipping availability, charges, delivery timelines, customs duties, and other applicable terms for your destination country. We will be happy to assist you with the complete process.
Delivery Time
- Standard Delivery: 7–10 business days
- Remote Locations: 10–15 business days
Please note that delivery timelines may vary depending on your location.
Order Tracking
Once your order is shipped, you will receive a tracking link via SMS or email to monitor your delivery in real-time.
Delivery Delays
While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or high demand periods. We appreciate your patience in such situations.
Incorrect Address / Failed Delivery
Please ensure that your shipping details are accurate. THÉ LÙSTRÉN will not be responsible for delays or failed deliveries due to incorrect or incomplete address information.
Contact Us
For any shipping-related queries, feel free to contact us at:
📧 lustrencare@gmail.com